Terms and Conditions

These terms and conditions (“Terms”) govern your use of the Rand platform operated by Rand Pty Ltd (“Rand”, “we”, “us”). By creating an account or using the platform, you agree to these Terms.

You must be at least 18 years old and authorised to act on behalf of your organisation to use Rand. If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

Rand is an AI-powered R&D Tax Incentive compliance platform designed for Australian technology companies. The service includes:

• Automated capture and analysis of R&D signals from connected tools (GitHub, Jira, and others).
• AI-assisted drafting of core and supporting R&D activity descriptions aligned to AusIndustry registration requirements.
• Evidence management and linking to R&D activities.
• R&D expenditure tracking, employee allocation, and claim compilation.
• Facilitation of expert review by registered R&D professionals.

The platform is a compliance tool. It does not replace professional tax advice, and we do not act as your tax agent or R&D consultant.

You must register for an account to use Rand. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

Each account is associated with a single organisation. You must provide accurate and complete information during registration and keep it up to date.

Notify us immediately if you suspect unauthorised access to your account.

Rand offers paid subscription plans. Fees are billed in advance on a recurring basis via Stripe. Current pricing is available on our website.

• We will give at least 30 days’ notice before any price increase takes effect.
• If payment fails or is overdue, we may suspend access to the platform until the outstanding amount is paid.
• Refunds are available in accordance with your rights under Australian Consumer Law.

You retain ownership of all data you provide to or generate through Rand (“Your Data”). You grant us a limited, non-exclusive licence to use Your Data solely to provide and improve the service.

You can export Your Data at any time through the platform. On termination of your account, Your Data will be available for export for 30 days. After that period, we will delete it — subject to any legal obligations requiring us to retain certain records (such as tax-related data for 7 years).

Our handling of personal information within Your Data is governed by our Privacy Policy.

Each party agrees to keep the other party’s confidential information confidential and not to disclose it to any third party, except as required to provide or use the service, or as required by law.

Your R&D activity data, financial records, employee information, and claim details are treated as confidential. We restrict access to your data to personnel and service providers who need it to operate the platform, and we require them to maintain confidentiality.

Confidentiality obligations survive termination of these Terms.

You agree not to:

• Use Rand for any unlawful purpose or in violation of any applicable laws or regulations.
• Misrepresent R&D activities, fabricate evidence, or inflate expenditure in your claim.
• Attempt to manipulate, circumvent, or exploit the AI system to generate inaccurate or misleading outputs.
• Reverse engineer, decompile, or attempt to extract the source code of the platform.
• Share your login credentials or allow unauthorised access to your account.
• Interfere with the platform’s operation or other users’ use of the service.

We may suspend or terminate your account immediately if you breach these restrictions.

Rand uses AI to draft R&D activity descriptions, assess signal relevance, and suggest expenditure allocations. You acknowledge that:

• AI-generated content is a draft and a suggestion only. AI outputs are probabilistic assessments, not factual determinations. They do not constitute professional advice.
• You (and your expert reviewer, where applicable) are responsible for reviewing, verifying, and approving all content before it is included in any submission to the ATO or AusIndustry.
• We do not guarantee the accuracy, completeness, or suitability of AI-generated outputs for your specific circumstances.
• AI confidence scores and risk indicators are provided to assist your judgement, not to replace it.

Rand facilitates the connection between your organisation and registered R&D professionals (“Expert Reviewers”) who review and approve your R&D activities.

Expert Reviewers are independent professionals. Rand does not provide tax advice, R&D consulting, or professional opinions directly. The relationship between you and your Expert Reviewer is separate from your agreement with Rand.

We own all intellectual property rights in the Rand platform, including the software, design, AI models, and documentation. These Terms do not transfer any ownership rights to you.

We grant you a limited, non-exclusive, non-transferable licence to use the platform for the duration of your subscription, solely for your internal business purposes.

You retain ownership of Your Data. If you provide feedback or suggestions about the platform, we may use them to improve the service without obligation to you.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your subscription and receive a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. For minor failures, you are entitled to have the service re-performed or otherwise remedied within a reasonable time.

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law or any other applicable consumer protection legislation.

To the maximum extent permitted by law and subject to our obligations under Australian Consumer Law:

• Our total liability to you for any claims arising from or related to these Terms or the service is limited to the total fees you paid to us in the 12 months preceding the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.
• We are not liable for any loss arising from your reliance on AI-generated content without appropriate review, or from any decision made by the ATO or AusIndustry regarding your R&D Tax Incentive claim.

You agree to indemnify, defend, and hold harmless Rand and its officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms or the acceptable use policy.
• Your misrepresentation of R&D activities or submission of inaccurate data through the platform.
• Any third-party claim arising from your use of the service, including claims by the ATO or AusIndustry relating to your R&D Tax Incentive submission.

Rand is a compliance tool designed to assist with the preparation of R&D Tax Incentive claims. It is not a registered tax agent, tax adviser, or R&D consultant.

We do not guarantee any particular tax outcome, offset amount, or that your activities will qualify for the R&D Tax Incentive. You should seek independent professional advice regarding your tax obligations and the eligibility of your R&D activities.

The platform is provided “as is” to the extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that it will meet your specific requirements beyond what is described in these Terms.

Either party may terminate this agreement by giving 30 days’ written notice. We may terminate or suspend your access immediately if you materially breach these Terms, including the acceptable use restrictions.

On termination:

• Your access to the platform will cease at the end of the notice period (or immediately in the case of termination for cause).
• You may export Your Data for 30 days following termination.
• We will delete Your Data after the export period, except where retention is required by law.
• Any outstanding fees remain payable.

These Terms are governed by the laws of Victoria, Australia. The courts of Victoria have exclusive jurisdiction over any disputes arising from or related to these Terms.

Before commencing legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation.

We may update these Terms from time to time. For material changes, we will give at least 30 days’ notice via email or through the platform. Your continued use of Rand after the notice period constitutes acceptance of the updated Terms.

If you do not agree with the changes, you may terminate your account before the changes take effect.

• If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
• These Terms, together with the Privacy Policy, constitute the entire agreement between you and Rand regarding your use of the platform.
• Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• You may not assign or transfer your rights under these Terms without our prior written consent.

For questions about these Terms, contact us at: